DailyCheck 使用條款及免責聲明

版本日期：2026 年 10 月 12 日

本條款說明 DailyCheck 的服務範圍、使用規則、人工智能及通知功能的限制、資料處理、保安風險與責任分配。請在註冊前閱讀，尤其留意第 3 至 8 條及第 12、24 至 26 條。您可保存本條款，並在使用期間再次查閱。

1 適用範圍及文件關係

「DailyCheck」、「我們」指上述營運者；「您」指使用服務的人士。「服務」包括 DailyCheck 應用程式、網站、AI 對話、每日簽到、提醒、家人或照顧者通知、相關內容，以及實際提供的其他功能。

本條款適用於個人使用者。機構、試點、合作研究或其他特殊服務如另有書面協議，按該協議明確約定的範圍適用。未推出的功能不因本條款提及而成為服務承諾。

私隱政策說明個人資料的處理；額外研究同意書只適用於使用者自願參與的研究。涉及個人資料的具體處理方式，以私隱政策及相關有效同意為準，並一律受適用法律約束。本條款不構成無限制資料授權。

2 接受條款及有效同意

註冊時，您須主動確認已閱讀並接受本條款。若您不理解任何內容，請先尋求解釋；您可以拒絕接受並不註冊，或按照本條款停止使用及申請刪除帳戶。

不得僅因使用者繼續使用服務，便視為已就新的非必要資料用途、額外研究或重大私隱變更提供所有所需同意。當適用法律要求時，我們會另行取得有效同意。

3 服務性質及不提供專業服務

DailyCheck 提供 AI 日常陪伴、一般生活互動及相關溝通工具，不是醫療服務提供者、持牌醫療專業人士、醫療器材、治療服務或緊急救援服務。

服務不提供診斷、治療、處方、臨床評估、藥物或劑量建議，亦不提供醫療、法律、財務、保險或其他專業意見。即使內容提及健康、情緒、運動、營養或生活習慣，也不應被視為個人化專業評估或治療計劃。

您不應根據服務內容開始、停止或改變治療、藥物或專業照顧安排。相關決定應向合資格專業人士查詢。服務不保證改善孤獨、情緒、疾病、認知能力、健康或其他個人狀況。

4 緊急情況及無持續監察

DailyCheck 不是緊急監察、危機介入、個人安全監察或救援調度系統。我們不承諾持續監察對話、確認真人身份、偵測跌倒、自傷、他傷、失聯、虐待、病情惡化或其他危險，亦不承諾即時通報或派遣任何人員。

AI 可能未能理解緊急訊息，亦可能產生不適當回覆。即使系統提供提示、資源連結或建議聯絡他人，也不代表已完成風險評估、聯絡救援或安排介入。

如有緊急危險，請直接使用適當的緊急求助渠道，不要等待 DailyCheck 回覆、提醒或通知。

5 人工智能輸出及資訊可靠性

AI 對話、提醒、摘要、翻譯、推薦及其他輸出可能錯誤、不完整、過時、具偏見、誤導、不恰當、前後矛盾、虛構或不合邏輯。AI 可能誤解語氣、方言、身份、時間、背景及個人狀況，亦可能錯誤記錄、遺漏或引用過往資訊。

語音識別及翻譯可能產生額外錯誤；AI 的語氣自信、回覆重複或看似個人化，不代表內容經核實、有人監督或具專業資格。AI 所述已記住、已通知、已完成的事項，不應單憑對話文字視為實際系統操作成功。

您應核實重要資訊，不應以 AI 輸出作為健康、安全、法律、財務或其他重要決定的唯一依據。我們不保證輸出正確、原創、適合特定用途或不侵犯第三方權利；實際使用仍受第 24 至 26 條及適用法律限制。

6 AI 身份及人際互動

AI 並非真人，沒有人的情感、意識、專業判斷或照顧能力。親切、關懷或擬人化的表達是系統生成內容，不代表真人承諾、專業關係或實際照顧義務。

服務不取代家人、朋友、照顧者、社區支援或專業服務。使用者應維持合適的真人聯絡及照顧安排。AI 提及某人、機構、產品或資源，不表示我們已核實或保證其身份、資格、品質或安全性。

7 每日簽到及狀態紀錄

簽到及使用紀錄反映系統收到的操作或訊號，不構成使用者身體健康、安全、清醒程度、所在位置或有無危險的證明。帳戶可能由他人操作；自動化、同步錯誤、時區設定或網絡延誤亦可能影響紀錄。

完成簽到、有對話紀錄、顯示正常或沒有警報，均不代表沒有風險。未完成簽到亦不必然表示發生事故。家人及照顧者應自行核實情況，不能以系統顯示取代直接聯絡或合適的照顧安排。

8 通知及聯絡人限制

提醒、推送、電郵、短訊及其他通知可能延誤、重複、漏發、傳送失敗、被攔截、進入垃圾郵件、送達錯誤聯絡人，或因設定及服務故障而無法發出。

您應提供準確且已獲適當授權的聯絡資料，保持資料及通知設定最新，並確認指定聯絡人願意接收相關通知。裝置關機、省電模式、權限設定、靜音、電訊商或平台限制均可能影響通知。

我們不保證通知被接收、閱讀、理解、確認或跟進，也不保證任何聯絡人有能力或願意提供協助。通知不等同緊急救援；請另行安排直接聯絡及必要的備用措施。

9 使用資格及代他人操作

您須具備接受本條款及提供所需同意的法律能力，並符合註冊時清楚列明的年齡及其他資格要求。您應提供準確資料，不得冒用他人身份。

如您協助他人註冊、管理帳戶或設定通知，須取得有效授權。家人、照顧者或機構身份本身不代表有權代使用者同意、查看對話或接收所有個人資料。對無法自行有效同意的人士，須按適用法律建立合適的授權及同意安排。

10 帳戶及裝置安全

您應妥善保管密碼、驗證碼及登入資料，不與未獲授權人士分享，並採取合理措施保護裝置。使用共用裝置時應登出；發現可疑登入、帳戶被盜、遺失裝置或未經授權設定變更時，請盡快通知我們。

不要在對話中提供帳戶密碼、一次性驗證碼、完整付款卡資料或其他與服務無關的高度敏感資訊。

對由使用者未採取合理安全措施所造成的損失，我們在法律允許範圍內不承擔責任；此規定不把我們自身的保安失誤、違法處理或依法應承擔的責任轉移給使用者。

11 可接受使用及禁止行為

不得利用服務進行詐騙、冒充、騷擾、威脅、歧視、侵權、違法活動、未經授權披露個人資料，或散播惡意程式、垃圾訊息及其他有害內容。

不得未經授權存取其他帳戶、繞過驗證或安全限制、干擾系統、進行拒絕服務攻擊、大量擷取非公開資料，或利用漏洞取得資料或權限。法律明確容許的活動及經書面批准的測試不受超出法律許可範圍的限制。

我們可採取適當措施限制互動、移除違規內容、暫停帳戶或依法處理。但不保證能識別或阻止所有違規、危險或冒犯性內容；正常的求助或不滿表達不應僅因令人不適而一概視為違規。

12 網絡攻擊及資料外洩風險

即使採取合理保安措施，服務仍可能遭遇黑客入侵、勒索軟件、惡意程式、釣魚、社交工程、憑證盜用、拒絕服務攻擊、供應鏈事件、第三方漏洞、內部未經授權存取或其他保安事故。

相關事件可能導致帳戶被盜、服務中斷、通知錯誤、資料遭存取、複製、披露、修改、刪除、加密、遺失或非法使用，並可能引致身份冒用、詐騙、財務損失、聲譽損害或情緒困擾。我們不保證服務永不遭受攻擊、能防止所有資料外洩，或能恢復所有資料。

在適用法律允許的範圍內，因上述事件產生的損失受第 24 至 26 條的責任限制及例外約束。僅發生保安事故不代表我們自動承擔所有損失；同樣，僅將事故稱為黑客攻擊、第三方事件或不可抗力，也不會自動免除我們的法定義務或依法應承擔的責任。

我們會按適用法律履行合理保障、事故評估、記錄保存、通報及通知義務。任何條款均不免除依法不得免除的保安、私隱或資料外洩相關責任。

13 私隱及保密界限

我們按私隱政策及適用法律處理個人資料，並採取與資料敏感程度及風險相稱的合理保安措施。任何電子通訊及儲存方式均無法保證絕對安全。

與 AI 對話不建立醫病關係、律師與客戶關係或相應的法律專業保密特權。這不影響我們對個人資料負有的保密及保障責任。

指定聯絡人可取得甚麼資料，應由實際功能、權限設定及有效同意決定，不得因被列為聯絡人便假定可查閱全部對話。人工查閱、保安日誌、客服存取及第三方處理的範圍，須在私隱政策中如實說明。

14 資料用途及不出售資料

我們可在私隱政策及有效同意所列範圍內，處理帳戶資料、使用者提供的內容、簽到紀錄、偏好、裝置及使用紀錄，以提供及維持服務、個人化互動、保障保安、處理支援、分析故障及改善 DailyCheck。

研究及分析用途應限定於已清楚披露的 DailyCheck 服務改善、品質評估及相關研究目的；法律要求保存、處理投訴及合規等必要用途亦須如實披露。不得以「改善服務」作為未披露用途的概括授權。

DailyCheck 不會向第三方出售使用者個人資料、對話紀錄或使用紀錄，亦不會以出售相關使用者資料或其衍生研究資料作為收入來源。服務供應商為協助提供服務而獲准處理資料，不等同資料出售，但仍須符合法律、政策及合約限制。

15 研究及非必要模型訓練

在合法且已披露的範圍內，我們可使用經適當去識別化或匯總處理的資料進行產品改善、內部研究及統計分析。去識別化不應被描述為完全沒有重新識別風險；如資料仍可合理識別個人，仍須按適用私隱規則處理。

將可識別資料用於非必要研究、外部研究合作、研究發表或非提供服務所必需的模型訓練，應另行說明目的、資料範圍、接收者、風險及退出方式，並在法律要求時取得獨立、自願且具體的同意。

拒絕非必要研究或非必要模型訓練，不影響基本服務。研究報告不應披露可識別身份的對話或個案，除非另有有效的特定同意及合法依據。第三方供應商不得僅憑本條款取得為其自身目的訓練模型的概括授權。

16 第三方供應商及跨境處理

服務可能依賴雲端、AI、通訊、分析、付款、應用程式商店及其他第三方供應商。其故障、限制、漏洞、政策變更或停止服務，可能影響 DailyCheck。

對我們委託處理個人資料的供應商，我們仍須履行適用的選擇、合約限制、合理監督及保障責任，不能僅因使用第三方而一概免責。

如資料在加拿大以外處理，私隱政策須清楚說明相關安排及風險。資料可能受當地法律及政府合法存取權限影響。實際處理地區、供應商與用途應如實披露；本條款不保證所有資料只在加拿大儲存。

17 外部連結及第三方行為

服務可能提供外部網站、資源、產品、社區資訊或第三方服務連結。除非另有明確說明，相關內容不由我們營運；連結或提及不構成推薦、擔保或保證。

您應自行核實第三方身份、資格、條款、收費及安全性。第三方的詐騙、騷擾、違約、錯誤內容或不當行為，不因服務提供連結而自動成為我們的責任；我們自身的行為及依法應承擔的責任仍受適用法律約束。

18 資料保存及帳戶刪除

資料保存期限及刪除流程按私隱政策執行。我們不承諾無限期保存、提供永久備份、恢復所有紀錄或即時清除所有備份。服務不是正式醫療紀錄、重要文件保管或法律證據保存系統。

您可依法要求查閱、更正、撤回同意或申請刪除；撤回必要處理同意可能影響相關功能。必要的法律、保安、爭議處理紀錄及備份可在法律容許範圍內按已披露期限保留。

已真正匿名化而無法合理連結至您的資料，或已合法發表的匯總研究結果，可能無法按個人帳戶刪除；不得以去識別化為名繼續保存可識別資料而迴避使用者權利。

19 使用者內容及知識產權

您保留對自己提供的內容依法享有的權利。使用服務不會將您的個人資料所有權概括轉移給 DailyCheck。您須有權提供相關內容及第三方資料。

您授予我們有限、非專屬的必要授權，以按已披露的服務目的及有效同意儲存、處理、傳送及呈現該內容；此授權不包括未經授權出售、公開您的私人對話或無限制研究使用。

DailyCheck 的軟件、品牌及專有素材仍屬我們或相關權利人所有。AI 輸出可能與其他人取得的內容相似，不保證其獨特性、版權資格或可自由商用。任何內容授權均不取代私隱法及有效同意要求。

20 裝置相容性及使用成本

您須具備合適裝置、網絡及所需權限。裝置性能、作業系統版本、儲存空間、瀏覽器、安全設定、電訊商及第三方平台限制，均可能影響服務。

我們不保證服務適用於所有裝置、版本或輔助技術，但此條款不排除適用的無障礙及其他法定義務。除明確另有安排，網絡、數據、短訊及裝置費用由使用者按其供應商合約承擔。

21 付費及訂閱功能

如提供付費服務，我們會在購買前列明價格、貨幣、稅項、計費週期、自動續訂、試用期結束後收費、取消方式及退款規則。未經有效授權不得收費。

付款可能由第三方或應用程式商店處理，其交易規則可能適用。取消訂閱不必然等同刪除帳戶；刪除帳戶亦不應在未清楚說明的情況下被視為已取消所有第三方訂閱。

任何退款及終止安排均受適用消費者權利約束。服務未提供、重大不符合承諾或因我們終止而無法使用的預付服務，須按適用法律及已披露規則處理。本條款不構成所有付款均不退款的聲明。

22 測試功能及服務變更

標示為試點、測試、預覽或實驗性質的功能，可能不完整、較不穩定、產生錯誤或在測試後移除。測試身份不免除個人資料保障或其他法定義務。

我們可因保安、法律、技術、維護、供應商或營運需要修改、限制或停止功能。重大變更將在合理可行及法律要求的情況下提前通知；需要額外同意時會另行取得。

我們不保證任何特定功能、免費方案、歷史紀錄格式或第三方整合永久存在，亦不以宣傳中提及的未來功能作為現有服務承諾。

23 暫停及終止服務

我們可因重大違規、詐騙、保安風險、非法行為、法律要求或停止營運而暫停、限制或終止帳戶或服務。為處理緊急保安或法律問題，可能需要即時採取措施；其他情況會在合理可行及法律要求的範圍內通知。

如您認為帳戶被錯誤限制，可透過已公布渠道申請覆核。我們不承諾即時處理或必定恢復帳戶，但不排除依法享有的申訴及救濟權利。

終止後的付費處理、資料查閱、匯出及刪除，按實際功能、私隱政策及適用法律處理。不能僅以終止帳戶為由取消依法仍存在的權利。

24 按現狀提供及不保證事項

在適用法律允許的最大範圍內，服務按現狀及當時可用狀態提供。除我們明確作出的具約束力承諾及依法不得排除的保障外，我們不提供明示、默示或其他保證，包括適售性、特定用途適用性、不侵權及完全無錯誤等保證。

我們不保證服務持續可用、絕對安全、完全準確、沒有惡意代碼、資料不會遺失或改變、任何缺陷必定修復，或服務符合所有個人期望。客服說明或 AI 回覆不會單獨構成未經授權的專業保證。

本條款不撤銷我們在購買或註冊前作出的具約束力承諾，不免除誤導性宣傳責任，亦不排除適用法律所規定的品質、保障及救濟。

25 責任限制及損失類別

在適用法律允許的最大範圍內，並受第 26 條約束，DailyCheck、其營運者及相關董事、僱員、代理、授權人與供應商，不對因服務使用或無法使用而引致的間接、附帶、特殊、衍生或懲罰性損失承擔責任，包括利潤、收入、商譽、商機、預期節省、使用機會及資料的相關損失。

可依法限制的責任包括與以下情況有關的索償：AI 錯誤或不適當內容；誤解提醒或狀態；通知延誤或未獲跟進；帳戶未經授權使用；網絡攻擊或資料事件；第三方故障或行為；資料刪除或無法恢復；系統中斷；裝置不相容；功能變更或合法終止；以及使用者基於服務內容所作的決定。

在法律容許且不涉及第 26 條例外的範圍內，上述限制可適用於合約、侵權（包括普通疏忽）或其他法律依據的索償，即使相關損失的可能性曾被告知。事故、傷害、情緒困擾、身份盜用及財務損失是否可限制，仍須按其性質、成因及適用法律判斷，不因列於本條款便一概免責。

責任總額上限可另按經審閱及清楚披露的條款約定；未訂明並有效同意具體上限時，本條款不自行建立零元或任意金額的賠償上限。

26 不受排除或限制的責任及權利

本條款任何免責、責任上限、賠償、使用者責任、不可抗力或終止條文，均不排除或限制依法不得排除或限制的責任、義務或權利。

本條款亦不以免責方式保障我們的欺詐、故意不當行為或重大疏忽，不把我們應履行的個人資料保障責任轉移給使用者，不限制監管機關依法調查或執法的權力。

您依法享有的消費者、私隱、投訴、退款及其他救濟權利，在適用範圍內仍然有效。任何適用法律不容許的免責或限制，只在合法範圍內適用。

27 使用者違規及第三方索償

在適用法律允許的範圍內，如因您故意或重大違反本條款、違法使用、詐騙，或明知未獲授權仍披露第三方資料而直接造成第三方索償，您可須承擔由該行為實際造成且合理的損失及處理費用。

此安排不適用於由我們或相關受保障人士的過失、違法行為或違反本條款所造成的部分。我們應合理通知相關索償，讓您有合理參與及抗辯機會，不得未經您同意而接受令您承擔額外義務的和解。

正常使用服務、提出投訴、合法行使私隱權利或不接受 AI 建議，不構成對我們承擔賠償的理由。

28 不可抗力及合理控制以外事件

自然災害、停電、重大電訊中斷、戰爭、公共緊急事件、政府措施或其他合理控制以外事件，可能影響服務履行。在法律允許範圍內，因該等事件而無法履行的責任可受相應限制。

我們仍須採取合理可行的應對措施及履行依法不能免除的義務。不是所有網絡攻擊、供應商故障、資金不足或一般技術問題都自動屬不可抗力；能否適用須按實際情況及法律判斷。

29 通知及條款更新

我們可透過應用程式、網站、電郵或其他合適渠道提供服務及法律通知。發送紀錄不必然證明使用者已閱讀或已有效同意。

更新條款時會列明版本及生效日期，並在法律要求及合理可行情況下提供重大變更通知。需重新同意的內容，不會僅以「繼續使用即接受」取代所需同意。

新的責任限制不追溯適用於其生效前已發生的事故或已產生的權利，除非適用法律容許且另有有效協議。

30 投訴及爭議處理

您可透過公布的聯絡渠道提出服務、保安、私隱或收費投訴。我們鼓勵先直接溝通，但不以完成內部處理程序作為行使法定權利的必要前提。

如無法解決，可使用適用法院、監管機關及依法可用的程序。本條款不要求您放棄依法不可放棄的法院訴訟、集體訴訟、監管投訴或其他權利。爭議發生後，雙方可自願約定法律容許的調解或其他程序。

31 適用法律及一般條款

在不剝奪依法適用的強制保障及管轄權的前提下，本條款以加拿大安大略省及適用加拿大聯邦法律解釋；具有管轄權的法院可處理相關爭議。

某一條款無效或不能執行，不必然令其他可合法分割的條款失效。未立即行使權利不代表放棄權利。涉及資料、知識產權、已產生的付款、責任及爭議的條文，可在其性質及法律容許的範圍內於終止後繼續適用。

本條款及明確納入的文件構成相關服務協議，但不消除使用者依法可依賴的陳述或保障。業務轉讓、合併或資產交易涉及個人資料時，仍須符合適用法律及私隱政策；不因轉讓服務而授權違背本條款的資料出售。

不同語言版本如有差異，應按適用法律及有效協議處理，不能以未清楚披露的英文優先規定削弱使用者權利。

32 使用確認

以上確認須在註冊前主動完成。是否同意非必要研究或非必要模型訓練，應以另行提供的可選同意流程決定；不得預先勾選，也不得將拒絕該等用途作為拒絕基本服務的理由。

營運者：Chin Wang Lau　生效日期：2026 年 10 月 12 日

DailyCheck Terms of Use and Disclaimer

Version date: 12 October 2026 Version ID (repo): 2026-10-terms-v3

These Terms describe DailyCheck's scope of service, the rules for using it, the limits of its artificial intelligence and notification features, data processing, security risks, and how responsibility is allocated. Please read them before registering, and pay particular attention to sections 3 to 8 and sections 12 and 24 to 26. You may save these Terms and read them again at any time while using the service.

1 Scope and relationship between documents

"DailyCheck", "we" and "us" mean the operator referred to above; "you" means a person who uses the service. The "service" includes the DailyCheck application, website, AI conversations, daily check-ins, reminders, notifications to family members or caregivers, related content, and any other features actually provided.

These Terms apply to individual users. Where an organisation, pilot, research collaboration or other special service is covered by a separate written agreement, that agreement applies to the extent it expressly provides. A feature that has not been launched does not become a service commitment merely because these Terms mention it.

The Privacy Policy explains how personal information is handled; a separate research consent form applies only to research in which a user voluntarily takes part. The specific handling of personal information is governed by the Privacy Policy and any relevant valid consent, and is always subject to applicable law. These Terms do not constitute an unlimited licence over data.

2 Accepting these Terms and valid consent

When you register, you must actively confirm that you have read and accept these Terms. If you do not understand any part, please ask for an explanation first; you may decline and not register, or stop using the service and request deletion of your account as these Terms provide.

A user's continued use of the service must not, by itself, be treated as giving all the consent needed for a new non-essential use of data, additional research, or a significant privacy change. Where applicable law requires it, we will obtain valid consent separately.

3 Nature of the service; no professional services

DailyCheck provides AI daily companionship, general everyday interaction and related communication tools. It is not a medical service provider, a licensed healthcare professional, a medical device, a treatment service, or an emergency rescue service.

The service does not provide diagnosis, treatment, prescriptions, clinical assessment, or medication or dosage advice, and it does not provide medical, legal, financial, insurance or other professional advice. Even where content mentions health, emotions, exercise, nutrition or lifestyle habits, it should not be regarded as a personalised professional assessment or treatment plan.

You should not start, stop or change any treatment, medication or professional care arrangement based on content from the service. Such decisions should be discussed with a qualified professional. The service does not guarantee any improvement in loneliness, mood, illness, cognitive ability, health or any other personal condition.

4 Emergencies; no continuous monitoring

DailyCheck is not an emergency monitoring, crisis intervention, personal safety monitoring, or rescue dispatch system. We do not undertake to monitor conversations continuously, to confirm the identity of a real person, or to detect falls, self-harm, harm to others, loss of contact, abuse, worsening illness or any other danger, nor do we undertake to report immediately or to dispatch anyone.

The AI may fail to understand an emergency message and may produce inappropriate replies. Even if the system gives a prompt, a link to resources, or a suggestion to contact someone, this does not mean that a risk assessment has been carried out, that emergency services have been contacted, or that any intervention has been arranged.

If there is an emergency or danger, use the appropriate emergency channels directly. Do not wait for a reply, reminder or notification from DailyCheck.

5 AI output and reliability of information

AI conversations, reminders, summaries, translations, recommendations and other outputs may be wrong, incomplete, out of date, biased, misleading, inappropriate, inconsistent, fabricated or illogical. The AI may misunderstand tone, dialect, identity, time, context and personal circumstances, and may record, omit or cite earlier information incorrectly.

Speech recognition and translation may introduce further errors. A confident tone, repeated replies or content that seems personalised does not mean the content has been verified, supervised by a person, or professionally qualified. Where the AI says that something has been remembered, notified or done, this should not be treated as proof, based on the conversation text alone, that the system actually performed that action.

You should verify important information and should not use AI output as the sole basis for health, safety, legal, financial or other important decisions. We do not guarantee that output is correct or original, fit for a particular purpose, or free from infringement of third-party rights; actual use remains subject to sections 24 to 26 and applicable law.

6 AI identity and human interaction

The AI is not a real person. It does not have human emotions, consciousness, professional judgment or caregiving ability. Warm, caring or human-like expressions are system-generated content; they do not represent a promise by a real person, a professional relationship, or any actual duty of care.

The service does not replace family, friends, caregivers, community support or professional services. Users should maintain suitable contact with real people and suitable care arrangements. If the AI mentions a person, organisation, product or resource, this does not mean that we have verified or guarantee its identity, qualifications, quality or safety.

7 Daily check-ins and status records

Check-in and usage records reflect actions or signals received by the system. They are not proof of the user's physical health, safety, alertness or location, or of whether the user is in danger. An account may be operated by someone else; automation, synchronisation errors, time-zone settings or network delays may also affect the records.

A completed check-in, a conversation record, a "normal" status or the absence of an alert does not mean there is no risk. A missed check-in does not necessarily mean that an incident has happened. Family members and caregivers should check the situation themselves and must not use what the system shows as a substitute for direct contact or suitable care arrangements.

8 Limits of notifications and contacts

Reminders, push notifications, emails, SMS and other notifications may be delayed, duplicated, missed, fail to deliver, be blocked, go to spam, reach the wrong contact, or not be sent at all because of settings or service faults.

You should provide accurate contact details that you are properly authorised to provide, keep your details and notification settings up to date, and confirm that the designated contacts are willing to receive the relevant notifications. A device being switched off, power-saving mode, permission settings, silent mode, and carrier or platform restrictions may all affect notifications.

We do not guarantee that a notification will be received, read, understood, acknowledged or followed up, nor that any contact is able or willing to help. A notification is not emergency rescue; please make separate arrangements for direct contact and any necessary backup measures.

9 Eligibility and acting for others

You must have the legal capacity to accept these Terms and give the required consents, and must meet the age and other eligibility requirements clearly stated at registration. You should provide accurate information and must not impersonate anyone.

If you help another person register, manage their account or set up notifications, you must have valid authority to do so. Being a family member, caregiver or organisation does not by itself give the right to consent on the user's behalf, view their conversations or receive all of their personal information. For a person who cannot validly consent for themselves, appropriate authority and consent arrangements must be put in place in accordance with applicable law.

10 Account and device security

You should keep your password, verification codes and login details safe, not share them with anyone who is not authorised, and take reasonable steps to protect your device. Log out when using a shared device; if you notice a suspicious login, account theft, a lost device or an unauthorised change to settings, please tell us as soon as possible.

Do not give your account password, one-time verification codes, full payment card details or other highly sensitive information unrelated to the service in a conversation.

To the extent permitted by law, we are not liable for losses caused by a user's failure to take reasonable security measures; this does not shift to users any responsibility for our own security failures, unlawful processing, or liability that we bear under law.

11 Acceptable use and prohibited conduct

You must not use the service for fraud, impersonation, harassment, threats, discrimination, infringement, illegal activity, unauthorised disclosure of personal information, or to spread malware, spam or other harmful content.

You must not access other accounts without authorisation, bypass verification or security restrictions, interfere with the systems, carry out denial-of-service attacks, scrape non-public data in bulk, or exploit vulnerabilities to obtain data or permissions. Activities expressly permitted by law and testing approved in writing are not subject to restrictions beyond what the law permits.

We may take appropriate measures to limit interactions, remove content that breaches these Terms, suspend accounts or take action in accordance with law. However, we do not guarantee that we can identify or stop all content that breaches these Terms or is dangerous or offensive; ordinary requests for help or expressions of dissatisfaction should not be treated as breaches merely because they cause discomfort.

12 Risks of cyberattacks and data breaches

Even with reasonable security measures in place, the service may still be affected by hacking, ransomware, malware, phishing, social engineering, credential theft, denial-of-service attacks, supply-chain incidents, third-party vulnerabilities, unauthorised internal access or other security incidents.

Such incidents may lead to account theft, service interruption, incorrect notifications, or data being accessed, copied, disclosed, modified, deleted, encrypted, lost or used unlawfully, and may cause identity misuse, fraud, financial loss, reputational harm or emotional distress. We do not guarantee that the service will never be attacked, that all data breaches can be prevented, or that all data can be recovered.

To the extent permitted by applicable law, losses arising from such incidents are subject to the limitations of liability and exceptions in sections 24 to 26. The mere occurrence of a security incident does not mean that we automatically bear all losses; equally, merely calling an incident a hacking attack, a third-party incident or force majeure does not automatically release us from our legal obligations or from liability we bear under law.

We will fulfil our obligations under applicable law regarding reasonable safeguards, incident assessment, record-keeping, reporting and notification. Nothing in these Terms excludes any security, privacy or data-breach liability that cannot be excluded by law.

13 Privacy and limits of confidentiality

We handle personal information in accordance with the Privacy Policy and applicable law, and take reasonable security measures proportionate to the sensitivity of the information and the risks. No method of electronic communication or storage can guarantee absolute security.

Conversations with the AI do not create a doctor–patient relationship, a lawyer–client relationship, or any corresponding legal professional privilege. This does not affect our duties of confidentiality and protection in respect of personal information.

What information a designated contact can obtain should be determined by the actual features, permission settings and valid consent; it must not be assumed that a person can view all conversations merely because they are listed as a contact. The scope of human review, security logs, customer-support access and third-party processing must be described truthfully in the Privacy Policy.

14 Use of data; no sale of data

Within the scope set out in the Privacy Policy and any valid consent, we may process account information, content provided by users, check-in records, preferences, and device and usage records in order to provide and maintain the service, personalise interactions, protect security, handle support, analyse faults and improve DailyCheck.

Research and analysis uses should be limited to clearly disclosed purposes of improving the DailyCheck service, quality assessment and related research; necessary uses such as legally required retention, handling complaints and compliance must also be disclosed truthfully. "Improving the service" must not be used as a blanket authorisation for undisclosed uses.

DailyCheck does not sell users' personal information, conversation records or usage records to third parties, and does not use the sale of such user data, or of research data derived from it, as a source of revenue. Permitting service providers to process data in order to help provide the service is not a sale of data, but it must still comply with legal, policy and contractual restrictions.

15 Research and non-essential model training

Within the scope of the law and of what has been disclosed, we may use data that has been appropriately de-identified or aggregated for product improvement, internal research and statistical analysis. De-identification should not be described as carrying no risk of re-identification at all; where data can still reasonably identify an individual, it must still be handled under the applicable privacy rules.

Using identifiable data for non-essential research, external research collaborations, research publication, or model training that is not necessary to provide the service should be preceded by a separate explanation of the purpose, scope of data, recipients, risks and how to opt out, and, where the law requires, by separate, voluntary and specific consent.

Refusing non-essential research or non-essential model training does not affect the basic service. Research reports should not disclose identifiable conversations or cases unless there is a separate valid specific consent and a lawful basis. Third-party providers must not obtain, on the strength of these Terms alone, a blanket authorisation to train models for their own purposes.

16 Third-party providers and cross-border processing

The service may rely on cloud, AI, communications, analytics, payment, app-store and other third-party providers. Their failures, limitations, vulnerabilities, policy changes or discontinuation may affect DailyCheck.

For providers we engage to process personal information, we must still meet our applicable responsibilities for selection, contractual restrictions, reasonable oversight and protection, and cannot disclaim all responsibility merely because a third party is used.

If data is processed outside Canada, the Privacy Policy must clearly explain the arrangements and risks. Data may be subject to local laws and to lawful access by governments there. The actual processing locations, providers and purposes should be disclosed truthfully; these Terms do not guarantee that all data is stored only in Canada.

17 External links and third-party conduct

The service may provide links to external websites, resources, products, community information or third-party services. Unless expressly stated otherwise, that content is not operated by us; a link or mention is not a recommendation, endorsement or guarantee.

You should verify the third party's identity, qualifications, terms, charges and safety yourself. Fraud, harassment, breach of contract, incorrect content or misconduct by a third party does not automatically become our responsibility because the service provided a link; our own conduct, and the liability we bear under law, remain subject to applicable law.

18 Data retention and account deletion

Data retention periods and deletion procedures follow the Privacy Policy. We do not promise to keep data indefinitely, provide permanent backups, restore all records, or immediately erase all backups. The service is not a formal medical record, a safekeeping system for important documents, or a system for preserving legal evidence.

You may, in accordance with law, request access, correction, withdrawal of consent or deletion; withdrawing consent to necessary processing may affect related features. Necessary legal, security and dispute-handling records and backups may be kept for the disclosed periods, to the extent permitted by law.

Data that has been genuinely anonymised and cannot reasonably be linked to you, or aggregated research results that have been lawfully published, may not be deletable by individual account; identifiable data must not be kept under the label of de-identification in order to avoid users' rights.

19 User content and intellectual property

You keep the rights you have under law in the content you provide. Using the service does not transfer general ownership of your personal information to DailyCheck. You must have the right to provide the content and any third-party information.

You grant us a limited, non-exclusive licence, to the extent necessary, to store, process, transmit and display that content for the disclosed service purposes and in accordance with valid consent; this licence does not cover unauthorised sale, making your private conversations public, or unrestricted research use.

DailyCheck's software, brand and proprietary materials remain the property of us or the relevant rights holders. AI output may resemble content obtained by others; we do not guarantee its uniqueness, eligibility for copyright, or that it may be freely used commercially. No content licence replaces the requirements of privacy law and valid consent.

20 Device compatibility and cost of use

You must have a suitable device, network connection and the necessary permissions. Device performance, operating-system version, storage space, browser, security settings, and carrier and third-party platform restrictions may all affect the service.

We do not guarantee that the service works with every device, version or assistive technology, but this section does not exclude applicable accessibility or other statutory obligations. Unless expressly arranged otherwise, network, data, SMS and device charges are borne by the user under their contract with their provider.

21 Paid and subscription features

If paid services are offered, before purchase we will set out the price, currency, taxes, billing cycle, automatic renewal, charges after any trial period ends, how to cancel, and the refund rules. No charge may be made without valid authorisation.

Payments may be processed by a third party or an app store, whose transaction rules may apply. Cancelling a subscription does not necessarily mean deleting the account; deleting the account should not, without a clear explanation, be treated as having cancelled all third-party subscriptions.

All refund and termination arrangements are subject to applicable consumer rights. Prepaid services that are not provided, that materially fail to match what was promised, or that cannot be used because we terminated them, must be handled in accordance with applicable law and the disclosed rules. These Terms are not a statement that no payments are refundable.

22 Test features and changes to the service

Features labelled as pilot, test, preview or experimental may be incomplete or less stable, may produce errors, or may be removed after testing. Test status does not exempt us from protecting personal information or from other statutory obligations.

We may modify, restrict or discontinue features for security, legal, technical, maintenance, supplier or operational reasons. We will give advance notice of significant changes where reasonably practicable and where required by law; where additional consent is needed, we will obtain it separately.

We do not guarantee that any particular feature, free plan, history-record format or third-party integration will exist permanently, and future features mentioned in promotion are not commitments about the current service.

23 Suspension and termination of the service

We may suspend, restrict or terminate an account or the service because of a serious breach, fraud, security risk, illegal conduct, a legal requirement, or cessation of operations. Immediate action may be needed to deal with urgent security or legal issues; in other cases we will give notice to the extent reasonably practicable and required by law.

If you believe your account has been restricted in error, you may request a review through the published channels. We do not promise to handle it immediately or that the account will necessarily be restored, but this does not exclude any rights of complaint and remedy you have under law.

Payment matters, data access, export and deletion after termination are handled according to the actual features, the Privacy Policy and applicable law. Terminating an account cannot by itself extinguish rights that still exist under law.

24 Provided "as is"; matters not guaranteed

To the fullest extent permitted by applicable law, the service is provided as is and as available at the time. Except for binding commitments we expressly make and protections that cannot be excluded by law, we give no express, implied or other warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement and being completely error-free.

We do not guarantee that the service will be continuously available, absolutely secure or completely accurate, free of malicious code, that data will not be lost or altered, that any defect will be fixed, or that the service will meet all personal expectations. Customer-support explanations or AI replies do not, on their own, constitute an unauthorised professional warranty.

These Terms do not revoke binding commitments we made before purchase or registration, do not exempt us from liability for misleading advertising, and do not exclude the quality standards, protections and remedies required by applicable law.

25 Limitation of liability and categories of loss

To the fullest extent permitted by applicable law, and subject to section 26, DailyCheck, its operator and its related directors, employees, agents, licensors and suppliers are not liable for indirect, incidental, special, consequential or punitive losses arising from the use of, or inability to use, the service, including losses relating to profits, revenue, goodwill, business opportunities, anticipated savings, opportunities of use, and data.

Liability that may be limited under law includes claims relating to: AI errors or inappropriate content; misunderstood reminders or status; notifications that are delayed or not followed up; unauthorised use of an account; cyberattacks or data incidents; third-party failures or conduct; data deleted or not recoverable; system interruptions; device incompatibility; feature changes or lawful termination; and decisions made by users based on the content of the service.

To the extent permitted by law and not involving the exceptions in section 26, the above limitations may apply to claims in contract, tort (including ordinary negligence) or on any other legal basis, even if we were told such loss was possible. Whether accidents, injury, emotional distress, identity theft and financial loss can be limited must still be decided according to their nature, cause and applicable law; they are not excluded wholesale merely because they are listed in these Terms.

A cap on total liability may be agreed separately in terms that have been reviewed and clearly disclosed; unless a specific cap has been set out and validly agreed, these Terms do not by themselves create a zero or arbitrary cap on compensation.

26 Liability and rights that are not excluded or limited

Nothing in any exclusion, liability cap, indemnity, user-responsibility, force-majeure or termination provision of these Terms excludes or limits any liability, obligation or right that cannot be excluded or limited by law.

Nor do these Terms use any exclusion to shield our fraud, wilful misconduct or gross negligence, shift to users our responsibility to protect personal information, or limit the power of regulators to investigate or enforce in accordance with law.

The consumer, privacy, complaint, refund and other remedial rights you have under law remain in effect where applicable. Any exclusion or limitation that applicable law does not allow applies only to the extent it is lawful.

27 User breaches and third-party claims

To the extent permitted by applicable law, if a third-party claim is caused directly by your intentional or material breach of these Terms, unlawful use, fraud, or disclosure of third-party information knowing that you were not authorised to do so, you may be required to bear the reasonable losses and handling costs actually caused by that conduct.

This arrangement does not apply to any part caused by the fault, unlawful conduct or breach of these Terms by us or by the related protected persons. We should give you reasonable notice of the relevant claim and a reasonable opportunity to take part and defend, and must not, without your consent, accept a settlement that places additional obligations on you.

Normal use of the service, making a complaint, lawfully exercising privacy rights, or not following AI suggestions is not a reason for you to compensate us.

28 Force majeure and events beyond reasonable control

Natural disasters, power outages, major telecommunications outages, war, public emergencies, government measures or other events beyond reasonable control may affect performance of the service. To the extent permitted by law, liability for non-performance caused by such events may be correspondingly limited.

We must still take reasonably practicable steps in response and fulfil obligations that cannot be excluded by law. Not every cyberattack, supplier failure, lack of funds or ordinary technical problem automatically counts as force majeure; whether it applies must be decided on the actual circumstances and the law.

29 Notices and updates to these Terms

We may give service and legal notices through the application, the website, email or other suitable channels. A record that a notice was sent does not necessarily prove that the user has read it or has validly consented.

When we update these Terms, we will state the version and effective date, and give notice of significant changes where required by law and where reasonably practicable. For matters that require fresh consent, we will not substitute "continued use means acceptance" for the consent required.

New limitations of liability do not apply retroactively to incidents that occurred, or rights that arose, before they took effect, unless applicable law permits it and there is a separate valid agreement.

30 Complaints and dispute resolution

You may make complaints about the service, security, privacy or charges through the published contact channels. We encourage you to contact us directly first, but completing our internal process is not a precondition for exercising your statutory rights.

If a matter cannot be resolved, you may use the applicable courts, regulators and procedures available under law. These Terms do not require you to give up court proceedings, class actions, regulatory complaints or other rights that cannot be waived under law. After a dispute arises, the parties may voluntarily agree to mediation or another procedure permitted by law.

31 Governing law and general terms

Without depriving you of any mandatory protections and jurisdiction that apply under law, these Terms are interpreted in accordance with the laws of the Province of Ontario, Canada and the applicable federal laws of Canada; a court with jurisdiction may hear related disputes.

If one provision is invalid or unenforceable, this does not necessarily make other provisions that can lawfully be severed invalid. Not exercising a right immediately does not mean the right is waived. Provisions concerning data, intellectual property, payments already incurred, liability and disputes may continue to apply after termination, to the extent their nature and the law allow.

These Terms and the documents expressly incorporated into them form the relevant service agreement, but do not remove any representations or protections on which users can rely under law. Where a business transfer, merger or asset transaction involves personal information, it must still comply with applicable law and the Privacy Policy; transferring the service does not authorise any sale of data contrary to these Terms.

If different language versions differ, this is to be dealt with according to applicable law and valid agreements; a rule that the English version prevails, if not clearly disclosed, cannot be used to weaken users' rights.

32 Confirmation of use

The above confirmations must be actively completed before registration. Whether to agree to non-essential research or non-essential model training should be decided through a separately provided optional consent process; it must not be pre-ticked, and refusing those uses must not be a reason for refusing the basic service.

Operator: Chin Wang Lau　Effective date: 12 October 2026